by Frank Cespedes | Nov 17, 2021 | Uncategorized
Please note: this post first appeared on the NPR Planet Money series. It is available to listen to here. Hello, listener. Thanks for clicking on this episode, listener. The Indicator team appreciates your interest in our podcast, listener. …Okay, did repeating...
by Frank Cespedes | Oct 25, 2021 | Uncategorized
Note: this article first appeared in Raydiant’s series, The Future of Shopping, here. How has consumer shopping behavior evolved over the past 5 years? It’s an omni-channel buying world. Consumers are both online and offline at multiple times throughout their...
by Frank Cespedes | Aug 4, 2021 | Uncategorized
By Frank V. Cespedes Please note: This article recently appeared in the August 2021 edition of Top Sales Magazine. In a previous article (“Sales Hiring Is Hard to Do,” January 2021), I discussed inherent challenges in sales hiring and common practices that make a...
by Frank Cespedes | Jun 21, 2021 | Uncategorized
By Frank Cespedes and Zoran Latinovic Please note that this article originally appeared in the European Business Review on May 18, 2021. In a study before the pandemic, PricewaterhouseCoopers[1] found that companies had made little progress in the previous decade...
by Frank Cespedes | Jun 21, 2021 | Uncategorized
By Frank V. Cespedes April 5, 2021 Please note that this article first appeared in the Harvard Business Review on April 5, 2021. Companies have experienced a surge of online orders during the pandemic. As the crisis eases,leaders need to decide whether the dramatic...
