This article first appeared in Top Sales Magazine. Few customers want to pay more but most seek value, and it’s sales’ responsibility to frame the value proposition, including price. Here are three processes required to do that. Understanding Value and Costs....
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Senior Lecturer at Harvard Business School and author of Sales Management That Works, Aligning Strategy and Sales, as well as other books and articles.
Aligning Your GTM w/ Frank Cespedes, PhD
Note: this article originally appeared in GTM Magazine. Digital access can be found here. In this installment of The GTM Interview, I had the privilege to ask the hard questions to the legendary Frank Cespedes, Ph.D., Senior Harvard Lecturer, and bestselling author of...
Using Simulations to Upskill Employees
Note: this article originally appeared in Harvard Business Review Online, co-authored with Trond Aas, Alex Hunt, and Huw Newton-Hill. Digital access can be found here. Summary. Training employees tops the agenda in many organizations, according to a LinkedIn report....
Selling With Service: Five Sales Lessons From A Harvard Business School Professor
Note: this write up of an interview I had with Shep Hyken first appeared at Forbes,com. You can find it here. Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but...
Preparing Sales for a Changing Economy, Part 2: Getting More from Your Training Spending
Note: this article first appeared in Training Industry, please find it here. In a previous article, I discussed changing business development requirements and some implications. Yet, most companies approach sales training much as they did decades ago. Onboarding is...
Preparing Sales for a Changing Economy: Part 1
Note: This article first appeared on Training Industry, available here. Companies spend more per capita on sales training than any other function, but the return on investment (ROI) is disappointing. A recent Training Industry article indicates “that 85-90% of sales...
How to Conduct a Great Performance Review
Note: Please find the original copy of Frank Cespedes' article, “How to Conduct a Great Performance Review,” published first at HBR Online, here. Summary: The purpose of performance reviews is two-fold: an accurate and actionable evaluation of performance, and then...
Upcoming Class: Leading in the Digital Era
With others, I will teach in a new executive program next month, “Leading in the Digital Era,” at Harvard. The program focuses on the people, process, and leadership requirements for making ‘digital transformation’ real and valuable (and not just rhetoric) in...
How Managers Can Build a Culture of Experimentation
Please find the original copy of Frank Cespedes and Neil Hoyne's article, "How Managers Can Build a Culture of Experimentation," published first at HBR Online, here. Summary: Companies tend to allocate testing time and money to big initiatives while ignoring small...
Getting The Sales You Need With Frank Cespedes on Walker Webcast
I joined Walker Webcast to discuss how to get the sales you need in today's ever-evolving landscape. Watch below, or listen in your preferred podcast app. https://www.youtube.com/watch?v=DCfiEfEtCNA