by Frank Cespedes | Dec 17, 2021 | Uncategorized
Please note: this article first appeared in Harvard Business Review, here. Summary: Coaching sales reps is about clarifying relevant behaviors and whether the issue is motivation or ability. Some reps may work hard, but lack certain capabilities while others...
by Frank Cespedes | Nov 22, 2021 | Uncategorized
Please note: this interview conducted by Megan O’Brien first appeared at Brainyard, which you can find here. In short: The cost of doing business is rising as everyone grapples with supply chain issues, labor shortages and inflation.Companies now need to decide...
by Frank Cespedes | Nov 17, 2021 | Uncategorized
Please note: this post first appeared on the NPR Planet Money series. It is available to listen to here. Hello, listener. Thanks for clicking on this episode, listener. The Indicator team appreciates your interest in our podcast, listener. …Okay, did repeating...
by Frank Cespedes | Oct 25, 2021 | Uncategorized
Note: this article first appeared in Raydiant’s series, The Future of Shopping, here. How has consumer shopping behavior evolved over the past 5 years? It’s an omni-channel buying world. Consumers are both online and offline at multiple times throughout their...
by Frank Cespedes | Aug 4, 2021 | Uncategorized
By Frank V. Cespedes Please note: This article recently appeared in the August 2021 edition of Top Sales Magazine. In a previous article (“Sales Hiring Is Hard to Do,” January 2021), I discussed inherent challenges in sales hiring and common practices that make a...
by Frank Cespedes | Jun 21, 2021 | Uncategorized
By Frank Cespedes and Zoran Latinovic Please note that this article originally appeared in the European Business Review on May 18, 2021. In a study before the pandemic, PricewaterhouseCoopers[1] found that companies had made little progress in the previous decade...
